How do I reset the device to enter the device’s menu? Can it be done through TCMS V3?

If your device is blocked by administrator’s privilege, resetting the device will not solve your problem. You just need to clear the administrator privilege in your device to access the menu. This can be done in TCMS V3 by going to Devices > Double-Click Device Name > Other > Clear Admin Privilege. Once done, you will be able to access the device menu, to register a new administrator.

How can I bulk update user details?

You can update multiple users’ details by using the Batch Update User option. You can refer below for options offered in Batch Update User tab: You may select the users by department or individual users > Select the options that you want to update by batch > Click Save