If your device is blocked by administrator’s privilege, resetting the device will not solve your problem. You just need to clear the administrator privilege in your device to access the menu. 

Login to the TimeTec TA software, go to DEVICE > Assign Users to Device > Select all users from the user list (Tick top left Right sign besides “User ID”) 

Click on “Batch Update” button

Tick on Privilege and select User from the dropdown list. Click Right tick button

Now you need to re-upload users to the device. Make sure the device is online.

Go to  DEVICE > Terminal > Webster (depends on the type of terminal) > Select the terminal from the list > Manage Terminal > Upload User

Select All users – Tick on the Right sign button beside “USER ID” > Send (Right sign button)